# PAMP Home Services PAMP Home Services is the on-demand home services marketplace within the Real Estate & Services Division, connecting homeowners and tenants with vetted, rated service providers across categories including plumbing, electrical, cleaning, handyman, painting, pest control, appliance repair, and moving services. The platform operates a two-sided marketplace model purpose-built for African urban markets, where fragmented informal service provision dominates and consumers lack reliable discovery, pricing transparency, and quality assurance. The platform leverages the PAMP ecosystem for integrated payments (PAMP Pay), provider identity verification (PAMP Face Recognition), geolocation-based matching (PAMP Zoned), and real-time job tracking — creating a seamless experience from booking to completion and payment. ## Business Model PAMP Home Services operates a **commission-based marketplace model** with multiple revenue streams: - **Service Commission**: 15–20% commission on each completed job, charged to the service provider - **Booking Fees**: Small fixed booking fee ($0.50–$1.50) charged to the customer per transaction - **Premium Listings**: Service providers pay for featured placement, priority matching, and badge verification - **Subscription Plans**: Monthly subscription tiers for high-volume providers offering reduced commission rates and business tools - **Corporate Contracts**: B2B contracts with property management companies, real estate agencies, and corporate facilities for recurring maintenance - **Insurance & Guarantees**: Optional job guarantee and damage protection add-ons generating underwriting revenue (Payments)"] FACE["PAMP Face Recognition
(Provider Verification)"] ZONED["PAMP Zoned
(Geolocation)"] WALLET["PAMP Wallet
(Provider Payouts)"] end HOME --> MATCH TENANT --> MATCH PROP --> MATCH CORP --> MATCH MATCH --> DISPATCH DISPATCH --> PLUMB DISPATCH --> ELEC DISPATCH --> CLEAN DISPATCH --> HANDY DISPATCH --> PAINT DISPATCH --> PEST BOOK --> TRACK TRACK --> RATE MATCH --> PAY MATCH --> FACE MATCH --> ZONED DISPATCH --> WALLET style MATCH fill:#f59e0b,stroke:#d97706,color:#fff style BOOK fill:#10b981,stroke:#059669,color:#fff style DISPATCH fill:#3b82f6,stroke:#2563eb,color:#fff `} /> ## Total Addressable Market (TAM) Africa's home services market is largely informal and fragmented, representing a massive digitization opportunity as urbanization accelerates and middle-class households demand reliable, professional service delivery. ## Pricing Structure ## Operating Model PAMP Home Services operates a **lightweight marketplace platform** with no employed service providers — all providers are independent contractors onboarded through a vetting process: - **Provider Onboarding**: Identity verification via PAMP Face Recognition, skills assessment, background checks (where available), and portfolio review - **AI Matching**: Geolocation-based matching via PAMP Zoned, factoring in provider ratings, availability, proximity, and specialization - **Real-Time Tracking**: GPS-based job tracking from provider dispatch to job completion, with ETA updates for customers - **Quality Assurance**: Post-job ratings, photo verification of completed work, and dispute resolution workflow - **Payments**: Escrow-based payment via PAMP Pay — customer pays at booking, funds released to provider upon job completion confirmation - **Provider Payouts**: Daily or weekly payouts to provider PAMP Wallet accounts, with instant cashout option >Platform: Submit service request Platform->>Matching: Find best provider Matching->>Matching: Score by proximity, rating, availability Matching->>Provider: Send job offer Provider->>Platform: Accept job Platform->>Customer: Provider assigned, ETA shared Customer->>Pay: Payment held in escrow Provider->>Platform: Arrive at location Platform->>Customer: Provider arrived notification Provider->>Platform: Job completed + photos Customer->>Platform: Confirm completion + rate Platform->>Pay: Release escrow Pay->>Wallet: Payout to provider (minus commission) `} /> ## Regulatory Notes | Market | Regulatory Body | Key Requirements | |--------|----------------|------------------| | South Africa | CIDB, DoEL, POPIA | Construction Industry Development Board registration for building trades, Department of Employment and Labour compliance, POPIA for personal data, COIDA for worker injury coverage | | Nigeria | CAC, FMLE, NDPR | Corporate Affairs Commission registration, Federal Ministry of Labour compliance, NITDA data protection, trade-specific licensing (electrical, plumbing) | | Kenya | NCA, DPA | National Construction Authority licensing for building trades, Data Protection Act 2019, county-level business permits | | Morocco | CNSS, CNDP | Caisse Nationale de Sécurité Sociale for worker registration, Loi 09-08 data protection, trade licensing via municipal authorities | | DRC | Ministry of Labour | Labour code compliance, limited digital regulation — focus on provider identity verification and consumer protection | | Senegal | IRTSS, CDP | Labour Inspectorate compliance, Commission de Protection des Données, ECOWAS trade guidelines | | Ghana | NLA, DPA | National Labour Authority compliance, Data Protection Act 2012, trade certification requirements | **Compliance**: All providers must carry valid trade certifications where required. Platform maintains insurance partnerships for job guarantee coverage. ## SWOT Analysis ## Competitive Positioning **Key Differentiator**: PAMP Home Services' competitive edge is the combination of **pan-African multi-country reach**, **ecosystem-integrated payments and verification**, and **multi-category coverage** — positioning it as the first truly continental home services marketplace. ## KPI Dashboard