# PAMP Clinic Queue AI PAMP Clinic Queue AI is the intelligent patient flow management subsidiary within the Health & Education Division. The platform uses AI-driven scheduling algorithms to optimize patient queues, reduce wait times, and maximize healthcare provider utilization across clinics, outpatient departments, and primary health centers in PAMP's 7 Wave-1 African markets. Long patient wait times are one of the most significant barriers to healthcare access in Africa, with patients routinely waiting 3–6 hours at public clinics. PAMP Clinic Queue AI addresses this by providing real-time queue visibility, predictive wait time estimates, SMS/WhatsApp appointment reminders, and intelligent scheduling that accounts for provider availability, consultation complexity, and patient priority levels. ## Business Model PAMP Clinic Queue AI operates a **SaaS subscription model** with per-facility pricing: - **Monthly SaaS Subscriptions**: Recurring fees per clinic/facility based on daily patient volume - **SMS/WhatsApp Notifications**: Per-message fees for appointment reminders and queue updates (bundled tiers available) - **Premium AI Features**: Advanced analytics, demand forecasting, and multi-facility load balancing as premium add-ons - **Integration Fees**: One-time fees for integration with existing clinic management systems or PAMP Hospital Systems - **Kiosk Hardware**: Optional self-service check-in kiosk hardware sales/leasing - **API Access**: Per-call API fees for third-party health platforms integrating queue management SCHED WA --> SCHED APP --> SCHED KIOSK --> QUEUE SCHED --> QUEUE QUEUE --> PRED PRED --> NOTIF QUEUE --> DOC QUEUE --> NURSE QUEUE --> LAB_TECH QUEUE --> PHARM_STAFF style SCHED fill:#8b5cf6,stroke:#7c3aed,color:#fff style QUEUE fill:#10b981,stroke:#059669,color:#fff style PRED fill:#f59e0b,stroke:#d97706,color:#fff `} /> ## Total Addressable Market (TAM) Patient queue management is an emerging digital health segment in Africa, driven by government efforts to improve primary healthcare delivery and reduce overcrowding at public facilities. ## Pricing Structure **SMS/WhatsApp Bundles**: 1,000 messages/month included in all plans. Additional messages at $0.02/SMS or $0.01/WhatsApp. ## Operating Model PAMP Clinic Queue AI operates a **lightweight cloud-based platform** with minimal on-site hardware requirements: - **AI Engine**: Machine learning models trained on historical patient flow data to predict consultation durations, no-show rates, and peak demand periods - **Multi-Channel Access**: Patients book and check queue status via SMS, USSD, WhatsApp, or the PAMP patient app — no smartphone required - **Real-Time Display**: Queue status displayed on waiting room screens (smart TV or tablet) showing current number, estimated wait time, and department - **Provider Dashboard**: Clinicians see their queue, next patient details, and estimated schedule on a web dashboard or tablet - **Integration**: Native integration with PAMP Hospital Systems for patient records and PAMP Pay for co-payment collection at check-in - **Offline Resilience**: Local queue state cached on-site; syncs to cloud when connectivity resumes >Channel: Book appointment / Walk-in check-in Channel->>AI: Request scheduling AI->>AI: Predict wait time, assign slot AI->>Queue: Add to queue with priority AI->>Channel: Confirm appointment + estimated time Queue->>Display: Update queue display Queue->>Provider: Next patient notification Provider->>Queue: Mark consultation started Queue->>Display: Update wait times Provider->>Queue: Mark consultation complete Queue->>Channel: Send next-step notification to patient `} /> ## Regulatory Notes | Market | Regulatory Body | Key Requirements | |--------|----------------|------------------| | South Africa | NDoH, POPIA | Patient data protection under POPIA, NDoH digital health guidelines, consent for SMS communications | | Nigeria | FMOH, NITDA | NDPR compliance for patient data, NITDA guidelines, consent management | | Kenya | MoH, DPA | Data Protection Act 2019, eHealth standards, patient consent requirements | | Morocco | Ministry of Health, CNDP | Loi 09-08 data protection, CNDP registration for patient data processing | | DRC | Ministry of Public Health | Basic patient consent requirements, limited digital health regulation | | Senegal | MSAS, CDP | Commission de Protection des Données compliance, patient data consent | | Ghana | MoH, DPA | Data Protection Act 2012, patient consent for digital communications | **SMS Compliance**: All markets require opt-in consent for patient SMS/WhatsApp notifications. Unsubscribe mechanism mandatory. ## SWOT Analysis ## Competitive Positioning **Key Differentiator**: PAMP Clinic Queue AI stands apart through its **multi-channel accessibility** (SMS/USSD for feature phones), **AI-driven predictions** that improve over time, and **deep ecosystem integration** with PAMP Hospital Systems and PAMP Pay — creating a seamless patient journey from appointment booking through consultation to payment. ## KPI Dashboard