# PAMP Travel PAMP Travel is the travel and tourism subsidiary of the Logistics & Mobility Division, providing a comprehensive travel booking platform for African domestic and intra-African travel. The platform aggregates flights, hotels, vacation rentals, ground transportation, and local experiences into a single booking interface, targeting both leisure travelers and corporate travel managers across PAMP's 7 Wave-1 markets. Africa's travel and tourism sector is one of the fastest-growing globally, yet online travel booking penetration remains below 15% in most markets. PAMP Travel addresses this gap with a mobile-first platform optimized for African payment methods (mobile money, PAMP Wallet, installment payments via PAMP Credit), local language support, and curated content for intra-African travel routes that global OTAs underserve. ## Business Model PAMP Travel operates a **commission-based OTA (Online Travel Agency) model** with diversified revenue: - **Flight Commissions**: 2–8% commission on flight bookings via GDS (Global Distribution System) and direct airline partnerships - **Hotel Commissions**: 12–20% commission on accommodation bookings (hotels, guesthouses, vacation rentals) - **Experience Commissions**: 15–25% commission on tours, activities, and local experiences - **Corporate Travel Fees**: Monthly management fee + per-booking fee for corporate travel accounts - **Travel Insurance**: Commission on travel insurance policies sold at checkout - **Advertising**: Destination marketing, hotel promotions, and airline featured placements - **PAMP Credit Integration**: Interest income from travel-now-pay-later installment plans (PWA)"] WEB["Web Portal"] CORP["Corporate
Portal"] end subgraph "PAMP Travel Platform" SEARCH["Search &
Aggregation"] BOOK["Booking
Engine"] PRICE["Dynamic
Pricing"] MANAGE["Trip
Management"] end subgraph "Supply Partners" GDS["GDS
(Amadeus/Sabre)"] HOTEL["Hotel
Aggregators"] AIRLINE["Direct Airline
APIs"] LOCAL["Local Experience
Providers"] end APP --> SEARCH WEB --> SEARCH CORP --> SEARCH SEARCH --> GDS SEARCH --> HOTEL SEARCH --> AIRLINE SEARCH --> LOCAL GDS --> BOOK HOTEL --> BOOK AIRLINE --> BOOK LOCAL --> BOOK BOOK --> PRICE PRICE --> MANAGE style SEARCH fill:#8b5cf6,stroke:#7c3aed,color:#fff style BOOK fill:#10b981,stroke:#059669,color:#fff style PRICE fill:#f59e0b,stroke:#d97706,color:#fff `} /> ## Total Addressable Market (TAM) Africa's travel and tourism market is projected to grow significantly, driven by a rising middle class, improved air connectivity, visa liberalization (African Union passport initiative), and growing intra-African business travel. ## Pricing Structure **Travel-Now-Pay-Later**: Integration with PAMP Credit enables travelers to split bookings into 3–6 monthly installments (interest: 5–15% APR depending on credit score and tenure). Target: 20% of bookings above $100 using installment payments. ## Operating Model PAMP Travel operates as an **asset-light OTA platform** aggregating supply from multiple partners: - **Technology**: Next.js PWA for travelers, React admin dashboard for partners, booking engine with real-time availability - **Flight Aggregation**: GDS integration (Amadeus, Sabre) for global airline inventory + direct API connections with African carriers (Ethiopian Airlines, Kenya Airways, Royal Air Maroc, FlySafair) - **Hotel Aggregation**: Partnerships with Booking.com, Expedia, and direct contracts with African hotel chains and independent properties - **Local Experiences**: Curated marketplace for tour operators, activity providers, and cultural experience hosts - **Payments**: PAMP Pay integration — card, EFT, mobile money, PAMP Wallet, and PAMP Credit installments - **Corporate Travel**: Managed travel program with policy enforcement, approval workflows, expense reporting, and consolidated billing - **Customer Support**: 24/7 travel support via chat, email, and phone for booking modifications, cancellations, and emergencies >App: Search (destination, dates, travelers) App->>Engine: Query availability Engine->>GDS: Search flights/hotels GDS-->>Engine: Available options + pricing Engine-->>App: Display results (sorted, filtered) Traveler->>App: Select & customize booking App->>Engine: Create reservation Engine->>Pay: Process payment Pay-->>Engine: Payment confirmed Engine->>GDS: Confirm booking GDS-->>Engine: Booking reference Engine->>Confirm: Generate itinerary Confirm-->>Traveler: Booking confirmation + e-ticket `} /> ## Regulatory Notes | Market | Regulatory Body | Key Requirements | |--------|----------------|------------------| | South Africa | DoT, SATSA | Travel agency registration, IATA accreditation for flight sales, consumer protection act, POPIA | | Nigeria | NCAA, NANTA | Nigerian Civil Aviation Authority compliance, travel agency license (NANTA membership), consumer protection | | Kenya | KTB, KATA | Kenya Tourism Board registration, travel agent license, IATA accreditation, data protection act | | Morocco | Ministry of Tourism | Travel agency license (autorisation d'agence de voyages), tourism operator registration, consumer protection | | DRC | Ministry of Tourism | Travel operator license, limited online travel regulation — focus on tourism operator compliance | | Senegal | Ministry of Tourism | Travel agency registration, IATA accreditation, ECOWAS tourism framework compliance | | Ghana | GTA | Ghana Tourism Authority registration, travel agency license, electronic transactions act | **IATA Compliance**: Flight sales require IATA accreditation or partnership with an IATA-accredited consolidator. PAMP Travel will initially operate through consolidator partnerships, transitioning to direct IATA accreditation as volume grows. ## SWOT Analysis ## Competitive Positioning **Key Differentiator**: PAMP Travel's competitive edge is the **payment flexibility** (mobile money, wallet, installments) combined with **ecosystem integration** — PAMP Cabs for airport transfers, Food Marketplace for dining at destination, and PAMP Wallet rewards that work across all 32 subsidiaries. This creates a complete travel experience that standalone OTAs cannot match. ## KPI Dashboard